We’re Here to Assist You!
We’re thrilled to have you here! Our top priority is to ensure that your shopping experience is nothing short of delightful and hassle-free. To make things easier for you, we’ve put together a comprehensive list of frequently asked questions about returns, shipping, and other matters. So, feel free to browse through them and get all the information you need!
Product FAQs
Our products are classified into three different condition grades: A, B, and C. Here’s what they mean:
- Grade A: These products are in excellent condition and may have minor or no signs of wear. They’ve been fully tested and are in perfect working order.
- Grade B: These products are in good condition and may have some signs of wear or minor cosmetic damage. They’ve been fully tested and are in perfect working order.
- Grade C: These products are in fair condition and may have significant signs of wear or cosmetic damage. They’ve been fully tested and are in perfect working order.
Yes, you can request a specific condition grade for your order. However, please note that availability may vary depending on current stock.
We are committed to environmentally responsible practices and offer recycling services for electronic devices. Please contact us for more information on how to recycle or dispose of your electronics.
Warranty
We understand that sometimes products don’t meet your expectations or needs, which is why we offer a cooling off period of 14 days from the day you receive your product. During this period, you have the right to cancel your order and return the product for any reason, and we will refund your purchase price in full.
If you decide to return a product during the cooling off period, please make sure it is in its original condition and packaging, and contact us to arrange the return. Please note that you are responsible for the return shipping costs unless the product is defective.
We want you to be completely satisfied with your purchase, and we stand behind the quality of our products. If you have any questions about our cooling off period or money back guarantee, please don’t hesitate to contact us.
We want you to be completely satisfied with your purchase, which is why most of our products come with a 1-year warranty against manufacturing defects. For computer parts and accessories, we offer a warranty period of 3 months. If you experience any issues with a product due to a defect in materials or workmanship within these warranty periods, please contact us and we’ll be happy to assist you.
Please note that our warranty covers only manufacturing defects and does not cover any damage caused by misuse or accidents. Also, consumable items like adapters and laptop batteries are not covered under our warranty.
We are committed to providing high-quality products that meet our customers’ expectations. If you have any questions about our warranty or need to make a claim, please don’t hesitate to contact us.
If you believe your product is experiencing a manufacturing defect, please contact us with your proof of purchase and a description of the issue. We will work with you to determine the best course of action, which may include repair or replacement of the product.
We offer a warranty period of 3 months for parts and accessories. If you experience any issues with a part or accessory due to a defect in materials or workmanship within this period, please contact us and we’ll be happy to assist you.
No, consumable items like adapters and laptop batteries are not covered under our warranty. However, if you experience any issues with these items within the first 14 days of receiving your product, please contact us and we’ll work with you to find a solution.
Shipping
Items that are available from stock will be delivered the next day if they are ordered before 4 p.m. on working days, from Monday to Friday. The packages will be delivered via PostNL after payment.
You must identify yourself when picking up at a PostNL point. Whichever shipment you choose, you will receive a tracking number from us with which you can track your package online.
The costs for delivery in the Netherlands are € 6.95 incl VAT. When spending 150 euros, the shipping costs are free.
For smaller and less valuable orders, we can choose to send them by regular mail.
Shipping costs include handling, packaging, and postage.
Yes, we offer international shipping to many countries. Shipping times and fees may vary depending on your location and the shipping method you choose at checkout.
Order
Yes, you can track your order using the tracking number provided in your shipping confirmation email. You can also log in to your account on our website to view your order status and tracking information.
If your order arrives damaged, please contact us immediately and we will work with you to resolve the issue. We may ask for photos of the damage and may offer a replacement or refund, depending on the circumstances.
Yes, you can cancel your order as long as it has not yet been shipped. Please contact us as soon as possible to request a cancellation.
Return
If you’re not satisfied with your product, you have 3 options within 14 days of receiving it:
- Exchange your product for another product for free.
- Have your product repaired for free.
- Return your product for a full refund.
After 14 days, if your product needs repair, we’ll repair it free of charge.
To return a product, please contact our customer service team within 14 days of receiving your product. We’ll provide you with instructions on how to return your product and what information we need from you. Please note that the product must be returned in its original condition with all original packaging and accessories. If the product has been damaged due to misuse or negligence, we may not be able to offer a refund or exchange.
Our return policy for international orders is the same as for domestic orders. You have 14 days from the date of delivery to return your product for a refund, exchange, or repair. Please contact us for instructions on how to initiate a return.
Repair
If your product is defective within 14 days of purchase, you can choose to receive a refund or exchange it for another product. If your product becomes defective after 14 days but is still within the warranty period, we’ll repair it free of charge. If your product needs repair outside of the warranty period, we’ll provide you with a quote for the cost of repair, which you can choose to accept or decline.
Yes, we offer technical support for our products. Please contact us for assistance with any technical issues or questions.
Payment
We accept a variety of payment methods, including credit and debit cards, iDeal, and bank transfers. You can choose the method that works best for you at checkout.
Contact
You can contact customer service by phone, email, or through the contact form on our website. Our friendly and knowledgeable support team is available to assist you with any questions or concerns.
Our opening hours are Monday to Friday from 9:00 am to 4:00 pm. Eastern time. We are closed on weekends and public holidays.
Absolutely! We understand that sometimes you want to see and feel a product in real life before making a decision. However, our commitment to providing a safe and comfortable shopping experience requires that all in-person visits be scheduled in advance by appointment. This ensures we can give you our undivided attention and help you find the perfect product to meet your needs.
To make an appointment, please contact us by telephone or email and indicate which products you would like to view. We are happy to arrange a time that suits you best.